Terms and Conditions

1. Passenger Capacity: Sedan vehicles have a maximum capacity of 3-4 passengers. SUV vehicles have a maximum capacity of 6-7 passengers.

2. Minimum Coverage: One-way trips must cover a minimum distance of 130 km. Round trips must cover a minimum distance of 250 km

3. Minimum Daily Distance for Bangalore: For round trips, a minimum distance of 300 km per day is required.

4. Waiting Charges: Waiting charges of Rs. 150 per hour will apply during the trip. No waiting charges will be imposed for food breaks, tea breaks, or restroom breaks.

5. Starting and Ending KM: It is mandatory to note down the starting and ending kilometers of the trip.

6. Additional Charges: Permit charges, driver bata, toll charges, interstate permits, hill charges, and pet charges (if applicable) will be billed as quoted. Toll charges will be paid by the driver using a Fastag.

7. Payment Options: Payments can be made online or in cash.

8. Duration of a Day: “One day” refers to a calendar day, starting from midnight 12:00 AM and ending at the next midnight 12:00 AM.

Please note that these terms and conditions are binding for all services provided by GoCabzo Taxi.

By availing our services, you agree to comply with these terms. For any further inquiries or clarifications, please contact our customer support team.

Refund Policy

a. Refunds are only applicable for prepaid bookings made through our website, mobile application, or authorized third-party platforms. Refunds for cash payments or payments made directly to the driver are not applicable.

b. To be eligible for a refund, you must cancel your booking at least 24 hours before the scheduled pickup time. Cancellations made less than 24 hours before the pickup time may not be eligible for a refund.

c. Refunds are not applicable for promotional offers, discounted fares, or non-refundable bookings explicitly mentioned during the reservation process.

d. Refunds are subject to the terms and conditions agreed upon during the booking process.

Cancellation Policy

Your trips booked through Gocabzo can be cancelled. You may cancel your booking 24 hours before your scheduled journey.

There are no cancellation fees except in such cases where the Taxi has already arrived at the customers location. In such cases, Rs.300 as a One-time cancellation fee has to be paid to driver.

Luggage Policy

We understand luggages are not only suitcases.

They are of different shapes and sizes. Excess luggage charges, if any, will be at the discretion of driver. Kindly note, taxis are passenger vehicles only.

If mentioned during the booking process, a charge of Rs. 300 will apply for loading luggage onto the carrier.

You can call our call center (7550348627) for any dispute resolution.

Please note that these terms and conditions are binding for all services provided by Gocabzo.

By availing our services, you agree to comply with these terms. For any further inquiries or clarifications, please contact (7550348627) our customer support team.